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Terms and Conditions

Dear Customers,

Welcome to Purple n Snow!

The following Terms and Conditions shall apply to your use of the Website owned and operated by Purple n Snow Orchid Farms, a proprietorship concern and having its registered office at 504,1B, Siddhachal Phase VI, Pokhran Road No 2, Thane -400610 (hereinafter referred to as “PnS” / “We” / “us” / “Purple n Snow”) through its website (https://purplensnow.com) (hereinafter referred to as “Website”) under the brand name ‘Purple n Snow’, that inter alia allows its users to browse, select and order a gifting item for their loved ones or relative or friend or family member or to the recipient as per the request of user. PnS provides this Website to customers in accordance with these Terms and Conditions. The customers hereinafter have been referred to as “You” / “User” / “Your”. These Terms and Conditions along with Terms of use, Disclaimer and Privacy Policy governs the relationship between the customers and PnS.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 read with Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of this Website.

These Terms and Conditions together with the Terms of use, Disclaimer and Privacy Policy and all other additional terms and conditions and policies posted on the Website (collectively referred to as “Terms and Conditions”) constitute a legally binding agreement between the user of the Website and PnS, being the owner of the Website. Please read the Terms and Conditions carefully before proceeding, as by completing the registration process and/or by using the Website, you signify your agreement with these Terms and Conditions. If you do not agree with any of these Terms and Conditions, then please do not access the Website and/or complete the registration process on the Website. In case of any discrepancy between these Terms and Conditions and any other content on the Website, these Terms and Conditions shall prevail. By confirming your acceptance to these Terms and Conditions, you hereby

(a) represent and warrant that you are entitled to enter into agreement with the Company and that no other person is accepting these Terms and Conditions on your behalf; and (b) accept the provisions of these Terms and Conditions and your responsibilities and obligations in all aspects related to your use of the Website and buying the products/services. If you confirm these Terms and Conditions as an employee, agent, contractor or other representative any entity, you hereby represent and warrant that you have the right and authority to validly bind such entity. PnS reserves right to add on or discontinue any services from its Website at its discretion.

As part of the Website, PnS may provide certain tools or guidance for the benefit of its users and to facilitate and support the selection, configuration and purchase of the products/services through the Website. Any information or guidance which may be provided by PnS to its users is solely for information purposes and the users, at their own discretion, may decide to follow such guidance.

PnS retains the right at any time to deny or suspend access to any or all sections of/services provided through the Website to any user, who PnS believes, has violated any of the provisions of these Terms and Conditions.

PnS shall be responsible for fulfilling your orders (either directly or through its delivery partners) including but not limited to issue invoice, deliver product to recipient, and in no event shall any of its affiliate, director, representative, officers, consultant or employee be responsible for transactions made on this Website.

Terms and Conditions

Returns and Refund Policy

No returns are allowed. However, if the product received is damaged/defective/Wrong, then please report the issue to our customer support team within 48 hrs of delivery along with an image of the item delivered. Our team will contact you for additional details of the product delivered if required.

You may choose one of the following:

  • Get the product re-delivered or
  • Refund in the original mode of payment (amount shall reflect in your account within 7-10 working days as per standard banking timelines)

We do not offer refund in the following cases:

If Flowers or Plants, or any other perishable items are delivered to an incorrect address provided by the sender.

If the recipient is not present at the delivery address provided by the sender or refuses to accept the delivery.

If product quality concerns are caused by improper handling of the product.

Note:

  • Complaints need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints.
  • Complaints against non-delivery need to be made within 15 days from the date of delivery, after which we will not be able to register any complaints.
  • We do not accept any request for product exchanges.
  • In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment for the part undelivered.

Online refund will be processed by PnS on confirmation through email or phone call to the customer. Once the refund is processed by PnS, it takes 10 to 15 business days to reflect in your account as per standard banking timelines.

Occasionally, substitution of flavours/designs is necessary due to temporary and/or regional unavailability issues.

In such cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute with items of equal or higher value.

The message on the complimentary message card, which is provided by PnS , can either be printed or hand written, depending upon where the delivery is scheduled for.

We request you to check and follow our care guide, available on the Website, to take care of your plants and flowers delivered by us.

Orders and Acceptance of Orders

Products with its information are displayed on the Website to invite offer from the user. When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Our communication (email/SMS/push notification) acknowledging your order does not signify our acceptance to your offer. PnS reserves the right, after receiving the order, to accept or decline or cancel your offer (in whole or in part). Offer shall be deemed accepted once it is dispatched to delivery, by PnS. No other act or omission on the part of PnS shall be considered as acceptance of offer or order by PnS. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name, contact and shipping address. You agree that, if PnS cancels all or a part of your order, your sole and exclusive remedy is that:

PnS will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, PnS accepts Visa, Master Card, RuPay, Paypal and American Express Debit Cards, Internet Banking, Digital wallets and UPI. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the website, are subject to specific terms and conditions of such third party payment gateways.

Orders and Acceptance of Orders

Order Modification/Cancellation Policy

PnS reserves the right to cancel any order for any reason including under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department. Before cancelling any order, we will contact/ notify you.

Orders that are to be delivered the same day are processed immediately and usually cannot be modified/cancelled.. However, in case you want to modify/cancel an order, you can reach us on +91- 9820168553 (10:00 AM to 4:00 PM, Monday to Saturday). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

In other cases of order modification/cancellation, you shall give at least 24 (twenty four) hours’ advance notice.

However, if the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order. In case of limitations of quantity available of purchase, error in product(s) or pricing information or any other unforeseen circumstances, we reserve the right to cancel your order. You will be notified via email/sms regarding order cancellation and refund.

Shipping & Delivery Policy

PnS shall endeavour to deliver the products to the recipient as per the delivery option selected by the user while placing the order. The delivery time is subject to location you provided for delivery. PnS charges nominal amount from customers for delivery and such charges are display on the webpage while selecting the timeframe for delivery.

Flowers may be delivered in fully bloomed, semi-bloomed or bud stage. The delivery cannot be redirected to any other address.

Before any festival or major occasions, we suggest you to place your order at least 5 (five) days in advance.

Products that are hand delivered cannot be delivered along with courier products. The products may reach to the recipient at two different times or days.

You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

Delivery may be affected by and may take longer due to Force Majeure Events.

In such cases, we will proactively reach out to you. You must check your e-mails and SMS regularly for updates.

For perishable items flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

  • Wrong shipping/delivery address.
  • Recipient not available.
  • Premises locked.
  • Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Proof of delivery will be provided in case of any dispute in delivery.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

  • Call the recipient to schedule an appropriate delivery time.
  • Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.
  • Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)
  • Leave the bouquet/arrangement with a neighbour and place a message on the recipient’s door with this information.

Delivery of Courier Products

Notwithstanding anything contained in these Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, PnS does not make any representation or warranty in relation to the delivery of such orders. The products will be delivered through courier company and the delivery made by them are subject to the terms and conditions of such courier companies.

For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.

You acknowledge that requested delivery date of such products are non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped. Deliveries through third party courier agencies will not execute on Sunday and Public Holidays.

Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.

All courier orders are carefully packed and shipped from our warehouse. Courier partners sometimes have some delays due to holidays and strikes.

We will consider the order executed in the below cases:

  • Wrong shipping/delivery address.
  • Recipient not available.
  • Premises locked.
  • Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Delivery at Remote Locations and Towns

Orders can be delivered only in the cities available in our data bank. Remote location depends upon the location and availability of our store or associate. We cannot commit exact time of deliveries to such locations.

Please note that flowers, cakes and other perishable products are sourced locally at the delivery location. There are chances that our deliveries of natural plants & flowers or cakes are not available for such locations.

No deliveries would be done on national holidays. The delivery of the same would be done on the next working day. In case of floods/heavy rains/national bandh/election dates/curfews/traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order, PNS reserves the right to reschedule the delivery to another date.

Deemed Delivery

Under any class or category of orders, selected by customer, PnS will attempt delivery only once. In the event the delivery is not executed, due to following reasons, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases (Deemed Delivery):

  • Wrong shipping/delivery address.
  • Recipient not available.
  • Premises locked.
  • Recipient refusing to accept the delivery.

In case the recipient is not available at given address, our delivery boy will try to contact the customer and the customer can inform the delivery person to deliver the product to the gate/reception/neighbour of recipient. As it would be a surprise for recipient, we avoid contacting the recipient in such circumstances. No request of cancellation, refund or modification would be entertained by PnS, in such cases. So, we request you to be sure about the details of recipient and his/her availability before placing the order.

On successful delivery, PnS’s representative or delivery personnel will request recipient for an acknowledgement of delivery. In case of refusal by recipient either to accept delivery or provide acknowledgment, the e-mail issued by PnS to user/customer on delivery or deemed delivery of product shall be a sufficient proof of delivery in case of any dispute with customer.

Payment Terms

You agree to pay the price applicable and displayed for the product or service on our Website at the time you submitted your order, the delivery fees for the delivery service you selected, if any, or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on PnS’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services not withheld by PnS.

All payments are non-refundable (except as expressly set forth in these Terms and Conditions). We reserve the right to charge late fees on all due payments required to be made by the customer which shall be equivalent to the higher of:

  •  1.5% (one point five percent) per month on the unpaid balance; or
  •  The highest rate prescribed under the applicable law.

You agree to pay for all collection costs, attorney’s fees, and court costs incurred in the collection of past due amounts.

“Convenience Charge” may be levied by PnS for facilitation of choosing a product/s and book the delivery, anywhere in India, without visiting our physical store. This covers PnS’s Internet and system handling costs.

Such Convenience Charges are correlated to the order value.