No returns are allowed. However, if the product received is damaged/defective/Wrong, then please report the issue to our customer support team within 48 hrs of delivery along with an image of the item delivered. Our team will contact you for additional details of the product delivered if required.
You may choose one of the following:
- Get the product re-delivered or
- Refund in the original mode of payment (amount shall reflect in your account within 7-10 working days as per standard banking timelines)
We do not offer refund in the following cases:
If Flowers or Plants, or any other perishable items are delivered to an incorrect address provided by the sender.
If the recipient is not present at the delivery address provided by the sender or refuses to accept the delivery.
If product quality concerns are caused by improper handling of the product.
Note:
- Complaints need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints.
- Complaints against non-delivery need to be made within 15 days from the date of delivery, after which we will not be able to register any complaints.
- We do not accept any request for product exchanges.
- In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment for the part undelivered.
Online refund will be processed by PnS on confirmation through email or phone call to the customer. Once the refund is processed by PnS, it takes 10 to 15 business days to reflect in your account as per standard banking timelines.
Occasionally, substitution of flavours/designs is necessary due to temporary and/or regional unavailability issues.
In such cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute with items of equal or higher value.
The message on the complimentary message card, which is provided by PnS , can either be printed or hand written, depending upon where the delivery is scheduled for.
We request you to check and follow our care guide, available on the Website, to take care of your plants and flowers delivered by us.